Frequently Asked Questions

General questions:

No. You also have the option of ordering as a guest. Please note that not all payment methods are available to you as a non-registered buyer.

What is the best way to reach KS Licht- und Elektrotechnik?

Our competent sales and support team is at your disposal Mon - Thurs 08:00 - 16:30 and Fri 08:00 - 15:00:

Telephone: +49-201-89924-0
E-Mail service@ks-germany.com

Street address:
KS Licht- und Elektrotechnik GmbH
Manderscheidtstraße 8 C
D-45141 Essen

Telephone accessibility:
Phone: +49-201-89924-0
Mon - Thu 08:00 - 16:30, Fri 08:00 - 15:00
Fax: +49-201-89924-124

Opening times Advice Center Light:
The showroom is available to you daily from 9 a.m. to 3 p.m. by prior appointment.

Pick-up center opening times:
The pick-up center is open for you from Monday to Thursday from 8.30 a.m. to 4.00 p.m. and on Friday from 8.30 a.m. to 3.00 p.m.

How does the quick order form work?

Very simple: On the quick order form page, simply enter the article numbers from the catalogue, enter the quantity(s) and click on the shopping cart button. You then go through the purchase process as usual.

How do I redeem my voucher?

Please go to checkout and enter the voucher code you received in the appropriate field and press OK. The voucher is automatically activated by the shop system.

Can I buy from you as a trader?

Of course! There is our business shop for commercial customers and our reseller shop for resellers with corresponding, favorable special conditions. Please register there and you will receive your personal activation shortly after your data has been checked.

Questions about payment:

What payment options are there in the shop?

You can pay conveniently and securely by PayPal, credit card (Visa/MasterCard), invoice (up to EUR 1500 order value) or direct debit. When picking up in Essen, cash payment or card payment is also possible.

Questions about shipping:

How much does the shipping cost?

The shipping costs within Germany start at EUR 7.50 net and increase accordingly for larger shipments. Since the amount of the shipping costs depends on the number, product size, weight and number of packages, the shipping costs are calculated by us as with normal offline orders (by fax, email or telephone) as part of the order entry the currently valid DHL, GLS and forwarding agent shipping rates. We always choose the cheapest shipping method for you.

Can I also pick up the items?

You're welcome! Please select "Collection" as the shipping method when you check out. The colleagues from the pick-up warehouse will contact you without being asked as soon as the ordered goods are ready for pick-up. After you have received our message, you can return the ordered products Mon.-Thurs. between 9.00 a.m. and 4.00 p.m. and on Fridays from 9.00 a.m. to 3.00 p.m. in Essen-Frillendorf.

Can I track my shipment?

Tracking is possible when shipping with DHL. We will be happy to send you a tracking number on request. Unfortunately, items sent by consignment cannot be tracked.

Can I also have my goods sent to a Packstation?

Due to many customer inquiries, we have also introduced delivery by post/DHL to packing stations. When ordering, please indicate to which packing station the delivery is to be made.

How do I behave if the goods are delivered to me damaged in transit?

We ship our goods only with qualified service providers such as GLS, DHL or forwarding. The transport of your order will be insured by us free of charge. Should you receive transport boxes that show outside damage please notify the carrier immediately and let them confirm the damage to the transport box. Inform us on our service hotline +49-201-89924-0 so that we can send you replacement goods immediately if necessary.

Questions about returns:

Can I return delivered goods and how do I proceed?

Of course, you can return the goods within the 14-day cancellation period for credit if you do not like them or complain about defects within the warranty period.

Goods purchased and declared as samples can be returned to us free of charge within 14 days for credit. Illuminants are generally non-returnable.

In any case, please contact our colleagues from returns management in advance on +49-(0)201-89924-0 or by e-mail at Service@KS-Germany.com.

Our support staff will then explain how to proceed and send you the necessary documents if required.

The return form including return guidelines can be downloaded here.

Please do not return the goods to us without prior notice, otherwise it cannot be processed quickly and effectively. Thanks very much!

General questions:

Questions about payment:

Questions about shipping:

Questions about returns:

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